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FAQ  

Question  

You must first register to order from this site. Once you have registered and logged in, the cart will be displayed. Please confirm that you are located within the National Azabu delivery area.

Please refer here for the National Azabu delivery area.

Products not listed on the WEB page of this online shop cannot be purchased.

Products not listed on the WEB page of this online shop cannot be purchased.

Please select from the list color, then size

Example (Select) Color
(Select) Size

Delivery  

Select the product you would like to purchase from the product categories and click the "add to cart" button.
If you click the "Check button while the product is in the cart, a confirmation screen for your order details will be displayed. Also, on the product confirmation screen, click the cart button on the upper right of the screen to display the contents of the current cart.
Please note that you can not put merchandise in the cart if you are not logged in.

* Click the "Order" button to move to the screen for entering credit information.
Please enter your credit card information and click the "Buy" button.

After your order is complete, we will send you a confirmation email.

Please refer here to National Azabu Online delivery area.

Select Delivery or Store pick-up.
「Delivery」or「Store pick-up」will be displayed when you put item in the cart and click 「check」button.
Registration and log-in are required in order to proceed option for date and time.

Sorry we are not able to deliver items overseas.

When items are delivered please confirm all received items with the shopping item receipt. If there are any missing items, please note your name, order number, and missing items and contact us at the link below.
Sorry at times an item maybe out of stock, that is why the item is missing.

Contact information

Please contact us at the link below if the item you received is broken, we will exchange the item without any fee. If the item is out of stock we will then process a refund for you.

Contact information

In the event you are dissatisfied with your purchase, you must contact us within 8 days from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.

■Address for return
〒106-0047 5-2,4 chome Minamiazabu Minato-ku Tokyo
TEL 3442-3181

We are not accepting exchange or return for these reason.
@ Groceries
@ Broken item by customer after delivery
@ 9 days after delivery.

■Refund
When we accept returns, refund will be paid the price deducted handling fee.
[ Refund ] Refund will be by credit card. The price for shopping might be with drawn from account.
We follow the regulation of a company customer registered for refund by credit card.

To help the environment we do not print an item list.
When we send an order confirmation email list, the receipt is the item list.
For an official receipt (Ryo-syu-shyo please contact us)

Payment & Delivery Fee  

Payment - Credit card only.
Please see below which credit cards that are accepted.

Delivery fee ¥550 per purchase
Free delivery for purchases over ¥5,000
National Azabu members status fee
@ Platinum member free delivery for purchases over ¥1
@ Gold member free delivery for purchases over ¥2,000
Please note that the delivery fee may change depending on the members status at the time of purchase

Delivery/Pick Up & Go
Unless otherwise specified grocery will be packed in Eco friendly shopping bags

Charge ¥5 per bag

For pick Up & Go service there is a ¥550 handling fee for purchases under ¥3,000

National Azabu members benefits
Platinum Members no handling fees
Gold Members no handling fees for purchases over ¥2,000

Depending on the status of the National Azabu members, at the time of purchase the service charge may change.

Please note that the Platinum/Gold members benefits may not apply during the initial sign up registration and order

If the product is out of stock and cannot be delivered, or if the actual amount of meat, fish, etc. is adjusted, the order amount may change. If this occurs, please note that the payment amount may change .
Please note that information regarding shipping and handling fees may also change the total price.

Registration  

Registration is required to use this site.
click 「agreement」 for terms of service and proceed to 「New registration」screen.
New registration

After logging in, from “My Page”
please proceed to "Change registered information.

Log in and proceeding 「digit of customer information」 from 「my page」.
refer I can not get any E-mail

Please contact us using the link below if you have forgotten your ID for logging in
Our staff will contact you by telephone for identity verification
go to this page.

If you have forgotten your password please reset by following the link below.
go to this page.

You can check the details of your purchase in the "confirmation email" and "my page" sent after the purchase is completed.
The proof of purchase will also be a "confirmation email" and "my page".

Order  

It is not possible to change the contents after the order is placed on the online order screen. Please contact the store by phone.
However, please note that we may not be able to contact you by phone if the order deadline has passed.

Contact information

You can cancel an order from My Orders before the cut off time. If you would like to cancel your order after the cut off time, please contact customer service.
 If you sign in to your account and select My Orders, you can see your exact cut off time.

Contact information

If an item is out of stock, one of our store staff will contact you by SMS & phone.

National Azabu Supermarket Point Card
If you register your National Azabu point card, you will receive points for your purchases. For every ¥216 purchased you will receive 2 points. When you accumulate 500 points you will receive a ¥500 coupon.
Currently the point program does not automatically link to this system, so we kindly ask that you please see your receipt on the number of points you have accumulated.
If you have 500 points you can use as a ¥500 coupon, please note the number of coupons you would like to use when checking out.
The coupons will be picked up by the drivers, if they are not able to collect the discount will be cancelled. In that case please use the coupons for your next purchase.

For telephone orders we have a direct line (Tel 03-3442-3186),
please note that there is a ¥550 charge per call for this service.

We may cancel credit card orders for some of the following reasons

1.If the person ordering is different than the credit card holder
2.If the billing address is different from the delivering address
3.If the credit card name/address information is incorrect

Inquiry  

At our online shop, we send confirmation emails to our customers at the time of member registration, ordering, and delivery/pick-up.

If you do not receive the email from our online shop, following may be some of the reasons
Judged as spam due to security settings of the provider or email software
Email is flagged as junk mail and it is automatically forwarded to your junk folder
Rejection settings for emails from PCs and emails with URL are set.
Your email is set to receive mail only from specified addresses
Please check your (Spam, Junk, Trash) folders to ensure that emails were not directed to anyone of those folders

Please set the permission to receive emails from our domain "<ドメイン>" in the email settings of your device.
Check to see if your mailbox storage capacity is full.

Please make sure that your registered email address is correct.
For the confirmation / setting method, refer to the usage / help of your device or email software.
For Web based emails please check the settings

Yahoo mail
Gmail

About settings such as spam filter of each mobile phone company
* Open the external page

docomo
au
Softbank

You can also check the membership registration or order completion from the following.
To contact us directly please follow the link below

Inquiry or contact us

■ Inquiry form
Inquiry form

■ Inquiry by phone
TEL.03-3442-3181( reception time 9 a.m. ~ 6 p.m.)

We apologize that we are not able to answer questions regarding inventory/product information on this site.
Please follow individual store for information, during operating hours

National Azabu web site

Please find Inquiry from our web site.

National Azabu web site

Inquiry  

This online store will be used effectively on
・PC or smartphones with the secure internet connection.
・Browsers with Cookie, SSL, JavaScript enable.
Non smartphones, some smartphones, and tablets may be excluded from this service.

Recommended OS and Browser

(Recommended OS)
Windows10 ~  Mac OS X~

(Recommended Browsers)
・Microsoft Edge ・Safari ・FireFox ・Chrome
@For your security, we recommend using the latest version of the OS and browsers listed above.

(Smaratphone)
Recommended Devices
iPhone(iOS13~) Android(Android9~)
Recommended Browsers
Default browsers on each device
iPhone/Safari Android/Chrome

Setting of Cookie, SSL, JavaScript differ on each browser.
For more details, please check the guideline or the help on each service.
OS and browsers no longer supported by their manufacturers may be excluded from their service.
Depending on the version of your OS・browsers, the service may not work properly.
Device other than PC・Smartphone ( tablets, video games, WebTV, or PDA) are excluded from this service.